Our Terms and Conditions of sale
Our reproductions of classics are simply “REPRODUCTIONS”. They cannot and should not be called “ORIGINALS” by any of our resellers. In some cases, the original names might have copyright protection or have a trademark thus all customers must point out that the furniture is a reproduction not original. All the classic furniture is made to the highest standard matching the originals.
Once we receive payment an email will be sent to the address provided in your order form. Our acceptance of your order brings into existence a legally binding between us.
The price payable for goods that you order is as set out on our website. Shipping prices are charged separately and can be seen on each product page or at the checkout stage when you have chosen the country delivery address.
Payment takes place immediately after your order has been made. Payment options are cash, credit, debit cards or bank transfer, without any deductions. From time to time our suppliers may increase prices, impose duties, tax charges or if we have made a typographical or there is a system error showing the incorrect price, we are entitled to amend the price. If this does happen we will inform you before your item has been shipped.
FOREIGN TAXES AND IMPORT DUTIES
Orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country, you must check with your local authorities to find out what charges are applicable.
We have tried to get the actual colours of our products represented on the website but to be 100% accurate is almost impossible due to the configurations of the users' screen. All goods are covered by 2 Year guarantee due to manufacturing faults. The goods will be repaired by us or replaced. The guarantee excludes faults caused by accident, any buttons or similar fixings, neglect, and misuse. If no fault is found or is believed to be due to fair wear and tear, the full cost of repair and shipping will be charged to the customer.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any monies already paid for them. Most manufactured to order items have a lead time of 10-14 weeks but please view individual products on the site for approximate lead times.
The total price you pay for the goods will be shown at the checkout. EAMSI is entitled to adjust the advertised price to take account of any increase in our manufacturing costs or fluctuations in exchange rates, the imposition of any new taxes or duties, typographical error, error in pricing information from suppliers or website database error. Should EAMSI have cause to adjust the price you will be offered the opportunity to cancel the order before the despatch of the goods and notified as soon as possible.
All lead times are approximations and are subject to change.
You may cancel your order with us up to the end of the 3rd day from the date your order was placed (within 24 hours for express orders) , providing your items have not already been sent. To cancel your order you must notify us in writing to email@example.com quoting your name and order reference number. If you wish to cancel your order after the 3rd day but before it has been shipped, you will occur a fee of 50% which will be deducted from the original price to contribute towards material and production costs. Orders cannot be cancelled once the item has been shipped from our warehouse Pre-order & bulk orders for trade customers cannot be cancelled once confirmed either in writing or on receiving deposit payment.
Overseas buyers must obtain all necessary customs permits and pay any import duties if applicable to import products from our company. Customs policies differ from country to country, which may result in indirect customs related costs in addition to the directly related customs costs charged by the courier. Customers typically should contact their local customs office if more information is required about this. EAMSI will have no control over applicable customs policies. You agree that you are the sole importer of the product(s) and are responsible for all import duties and taxes, and any related levies for the purchase of your product(s).
We or any other party (whether or not involved in creating, producing, maintaining or delivering this website) and any of our officers, directors, employees, shareholders or agents, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption and whether in tort (including without limitation negligence) , contract or otherwise in connection with this website in anyway or in connection with use, inability to use or the results of the use of this website, any websites linked to this website or material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of or browsing this website or your downloading of any material from this website or any websites linked to this website.
WARRANTY / GUARANTEES
All our products are covered by a 2-year warranty starting from the date of delivery and offers cover against manufacturing defects which may arise, under normal use, through faulty factory workmanship. Our warranty can be extended for a fee to a maximum total length of 4 years. These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water, heat or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party, Guarantees may not be transferred.
RUSHED SHIPPING SERVICE
We aim to deliver products ordered with our EXPRESS Shipping option selected within 18-21 working days worldwide. Note this timeframe excludes any customs processing time, weekends, bank holidays and any transport delays beyond our control. Due to the annual Chinese New year holidays, any Express Shipping orders will be paused between the 18th January and 10th February. Custom charges are applicable to all Rushed Service orders and will be communicated to you by the courier.
Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to us at EAMSI is a trading name of Green Alliance Ltd Registered Address: 9/F Surson Commercial Building, 140-142 Austin Road, Kowloon Hong Kong
If you would like to return your purchased goods, we are happy to arrange a refund or an exchange, provided that the items where not pre-ordered or customized and that we are notified of your wishes within 7 days of receipt of delivery. We will refund the sum paid for the goods, excluding a 20% restocking fee and any original and return delivery charges, within 30 days of your cancellation.
The original packaging must be undamaged in a resalable condition. If you fail to do so we reserve the right to or deduct a charge at our discretion.
These terms and conditions shall be governed by and interpreted in accordance with Hong Kong Law, and Hong Kong courts shall have exclusive jurisdiction to resolve any disputes.
EAMSI only collects personal information from online visitors on a voluntary basis, and only during registration or placing an order. Visitors purchasing goods and services online will need to provide a valid credit or debit card number and expiration date, in addition to their name, mailing address, telephone number (your telephone number may be given to our courier), and email address. These details allow us to process your order and to let you know the status of your order.
SAFEGUARDING PERSONAL INFORMATION
Please check back from time to time to ensure you are aware of any changes in our privacy practices. Your continued use of our site will signify your acceptance of these changes.
INTERNET SECURITY TECHNOLOGY
When you place an order with us using our secure online order form and web browser such as Google Chrome, Microsoft’s Internet Explorer, Firefox or Netscape's Navigator, the order is encrypted. The use of SSL encryption scrambles data sent from the browser to the EAMSI.com server in a way that only EAMSI can access.
EAMSI is a trading name of Green Alliance Ltd Registered Address: 9/F Surson Commercial Building, 140-142 Austin Road, Kowloon Hong Kong