FAQ'S
 
 

Who is EAMSI

Eamsi is the trading name of Green Alliance Limited based in Hong Kong. When buying from us, you are not dealing with a re seller, but the factory itself. As with all companies selling reproduction furniture, the goods are made here in China, but instead of dealing with a re seller, at EAMSI you are dealing directly with the factory.

100% legal Furniture

Under Hong Kong copyright law we are able to reproduce designs and sell replica furniture 25 years after its initial creation, which is exactly what we do. As a result, we comply fully with Hong Kong law, making it perfectly legal for us to manufacture and you to buy beautiful furniture from us at EAMSI.

Why are your prices so low

Although we already offer highly competitive pricing, would you have bulk order, please get in touch with our friendly sales team who will offer a bespoke price as there are savings we can made from transport and manufacturing savings.

How do your items differ from the originals?

All of our furniture is made to the same specifications of the originals – a replica or reproduction is an identical copy of an original design. It is closely resembles the shape and appearance of the original. The same goes for the materials we use. We genuinely believe you won't be able to see a difference between our products and the originals.

Deposit Payment

At Eamsi we understand that paying upfront in full can be troubling, especially when it takes a number of weeks to receive your order. Instead we offer all our customers for no additional fee, our unique deposit payment system. Just pay 25% by credit card or bank transfer to secure your order, then sit back and let us do the hard work. Once your order has been manufactured you will be contacted by our support staff that your order is ready for delivery and to arrange final payment. Once received, your order will be dispatched and delivered within 2-4 days. This service is available to both online orders and orders placed directly with our sales team.

Do I need to pay any customs duties,taxes or fees

This depends where you are located. Delivery addresses in the EUROPEAN UNION: The price you see it the final price as we have a special agreement with our delivery agents to handle all customs duties, fees and taxes so there are no additional fees to pay. Deliveries outside the EU: You will be responsible for any import duties, taxes or fees that are applicable for the import of your goods

How long will I have to wait to receive my order?

We are unique in offering our products in so many colour and material variations, therefore it would be impossible to keep all our products in stock. All orders are made to order and delivered within 8-12 weeks. If you need your items faster we offer an EXPRESS service delivering your items within 16 working days WORLDWIDE.

Where do you deliver?

We deliver WORLDWIDE using some of the most trustworthy couriers. A full tracking number is provided so you can follow its progress in real-time.

Can you send out material samples?

Yes, and they are FREE. Please use the online Material Sample Form.

What is the quality of your products like?

As a factory we take great pride in our products which are all made to a high standard of quality and manufactured to meet international safety requirements. We also take great care in packaging our products to ensure they are not damaged during transit. Rest assured we aim to bring you the same quality you would find if you bought an original.

How are my items delivered?

All our products are made to order however we have two delivery options.
Standard: Items are manufactured on our regular production run and transported to your country by sea freight, the average lead time is 8-12 weeks.
Express: Your order jumps the queue at our factory and produced within a few days. Your order is shipped via airfreight allowing us to offer an average lead time of 16 working days.

What happens if I want to return my purchase?

You have 7 days to return your purchase in its original packaging and without any damage. You may exchange the order for another item, or receive a refund excluding a 20% restocking fee to cover any costs incurred by ourselves. Please note that all original and return shipping costs must be paid by you, the customer.

Are your products originals?

No. Our products are reproductions of the original designs. We are not the licensed manufacturers of these products, but instead are offering affordable, extremely high quality reproductions of classic furniture pieces.

Which payment methods do you accept?

Bank transfer
Visa/Mastercard/American Express - 3.5% Processing Fee

Can I pay on Delivery?

No. We are currently unable to offer this as our couriers are unable to provide this service, however we do offer a deposit system where you can pay just 25% to confirm your order and the balance a few days before delivery.

Will I be supplied with an Invoice?

Yes. You will receive an invoice by email after placing your order, and again when your order is delivered.

Can I order by phone or email?

Yes. We are more than happy to take orders directly over the phone or by email.

Where are you products manufactured?

We are the factory and based in China where the majority of reproductions are made, allowing us to deliver the very best quality products at the most competitive prices.

Do the items sold on your website come with any warranty?

All products supplied have a factory warranty of two years. We also give the option to extend the warranty against factory defaults for an additional 2 and 4 years, however you will need to contact customer services for a quote before you place your order. EAMSI liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge.

Our warranty does not cover:

- Normal wear and tear; 
- Damage arising from abnormal use, or abuse; 
- Products which have not been maintained, or which have been modified; 
- Products which have not been maintained, or which have been modified; 
- Any indirect or consequential loss.